You can request deletion of your Traveltogether account and associated personal information in the app or contact us without reinstalling the app. This applies to Vibe Everything Company Limited's Traveltogether service. See the Privacy Policy for the complete retention schedule.
Request in the app
Open Settings and choose Delete account where that control is available. Follow the identity-verification and confirmation steps. Guest accounts can use this flow too. Ordinary server access stops when the server accepts the request; if your device is offline, the deletion request is not accepted until it reaches the server and the app confirms acceptance.
The app shows the accepted request and recovery deadline. Recovery lasts 30 days, exactly 720 elapsed hours from acceptance. To cancel deletion, choose Restore account for the same account before that deadline, then complete the required verification and confirmation. For an Apple or Google account, sign in with the same provider account. For an unlinked guest account, use the same phone and its preserved recovery option. Signing in alone does not restore it. After the deadline, main account-deletion processing takes up to 72 hours, with separate rules for shared records, backups, provider records and necessary holds.
If you need erasure sooner under applicable law, contact us. The voluntary recovery period does not override your statutory rights or our legal response deadlines.
Request without the app
Email a deletion request to legal@vibeeverything.co. Include your account email and whether you used Apple, Google or guest access, if known. An Apple private relay address may be the email associated with your account. If you cannot identify a guest account, tell us what access you still have; we will explain the available verification options.
Do not send passwords, sign-in codes, a full payment-card number or an identity document in the initial request. We verify proportionately before acting. An email is a request for us to handle, not confirmation that the app's server has already accepted deletion. We confirm the relevant process, timing and any information that must be retained. Use the same address to request progress, access, correction, consent withdrawal or another privacy right.
What deletion affects
- Your account identity, authored content and uploaded media are removed or have identifying details removed during account-deletion processing.
- Minimal shared expense and payment facts may remain where needed to preserve the other participants' balances and history. Other members' content is not deleted merely because your account is deleted. Leaving or personally archiving a trip is different from deleting it for everyone.
- Saved trip receipts, operational AI receipt scanning records, voluntary improvement records and private analysis copies have distinct deletion rules. Withdrawing improvement permission stops optional collection and use and requires identifiable improvement samples/private copies to be deleted or irreversibly anonymised without undue delay, unless a separate lawful retention obligation applies. It does not delete your ordinary expenses. Withdrawing the Apple or Google cloud AI permission is a separate action from stopping improvement or deleting an account.
- Backup and provider copies follow the separate periods in the Privacy Policy. Provider-erasure steps have their own processing and timing. Where configured, the main account-deletion job waits for those steps to finish or for an approved exception before deleting your sign-in account. Contact us to ask which provider-specific steps apply to your request and their status. An old offline cache or another person's independently saved copy cannot be remotely erased through the server request.
- If you have a deletion-status credential (a private code for checking deletion progress) or downloaded status file, keep it private. Its validity is 60 days from the original accepted request; it does not give trip access or extend the recovery deadline.
Cancel billing separately
Deleting an account does not cancel an App Store or Google Play subscription. Manage or cancel it through the purchasing store. See Subscription Terms for the store links and refund process.
We assess applicable access, correction and erasure requests and explain any lawful retention exception. If you disagree with a response, you can request a review and use any applicable appeal, regulator or court process.
An account is not required to ask about personal information another trip participant supplied about you. Tell us enough to locate the record safely. Account recovery, provider retention and another participant's shared ledger do not automatically override an applicable statutory deadline or justify retaining every item.